Refund policy

Thank you for shopping with Active Wearhouse!
We hope you love your items as much as we do. If you are not entirely satisfied with your purchase however, we're here to help. We aim to offer quick, easy, common sense returns but If you're ever unsure of anything, email us anytime at returns@activewearhouse.au.

Return Guidelines.
Changed your mind? Got the wrong size? Just not feeling it? We don't care what the reason for return or exchange is, all are 100% accepted! For an item to be eligible for return or exchange, all claims must be submitted within 14 days (7 days for damaged or faulty products) of the delivery date and each product must be...

  • Unworn, unwashed and unused
  • With all tags still attached
  • In its original packaging 

Just think if the product isn’t in new condition (like when you got it) we can’t then sell that to someone else. We retain the right to refuse a return or exchange if any items fail to meet these guidelines above. Please note that the customer will be responsible for all return shipping charges, we highly recommend using a trackable method for your return. If a discount code was used, the value of the return will be worked out on the price paid, not the RRP. All shipping charges on the original invoice will be deducted from the return amount.

Exchanges.
We know sometimes the size or style just isn’t quite right, so we’re happy to help you swap it! Contact us so we can sort out the new item and we'll send it out to you when we recieve your inital item/s back. We offer a free first exchange on your order, any subsequent exchanges freight will need to be covered by the customer.

Clearance Items
Clearance items are ineligible for return, refund or exchange so please pick carefully. This doesn't include items that are sold as a part of a bundle, it only applys to items from the clearance section.

Returns, Refunds, Exchanges and Store Credits.
To make the returns process as easy as possible, we offer several different solutions. 

  1. Refund - We will refund the amount to the card used to purchase the goods.
  2. Exchange -  Change your product over for another stocked item.
  3. Store Credit - We will issue you with a gift card to be used within 12 months.

How to submit a return.
To start a return, simply email us at returns@activewearhouse.au and make sure to include your:

  • Order number
  • Reason for return
  • List of the items you wish to return
  • The method of return: refund, exchange or store credit

Once we have all of the relevant information your return will be processed which can take up to 2 days depending when it's lodged. After your return has been approved we will provide you with shipping instructions on how to get it back to us.
PLEASE NOTE - ALL items sent back without having been approved risk not being accepted. It will then be the customers responsibility to organise the return freight.

Comfort Guarantee. 
We’re proud of the comfort and quality of all our hoodies. If you receive your order and aren’t happy with the comfort or quality we’ll offer you a full refund, or a store credit + 5% of the purchase price!
All requests must be submitted within 14 days of delivery to returns@activewearhouse.au and comply with our return guidelines.

Damages, Faulty Products.
For any damaged, faulty or defective products please ensure that a request is submitted within 7 days of delivery to our customer service team directly at returns@differentco.com.au
Please make sure to include in your:

  • Order number
  • Photos of the fault or damage
  • A brief description of what the fault or damage is
  • Any request made outside of the time period may not be accepted

In all situations we'll try our best to help however we can. We look forward to seeing you rock some new affordable activewear :)